WE’RE SO GLAD YOU’RE HERE

Your membership or class package will be valid for any concept at both our Preston Center and West Village locations.

Memberships, Class Packages, food, water, and drinks are all final sale and cannot be returned for a refund. We accept returns or exchanges on merchandise and retail items within 14 days of purchase. The refund will be processed to the original form of payment.

All of our Class Packages have expiration dates: 1 Class – 30 days 5 Classes – 60 days 10 Classes – 90 days 20 Classes – 4 months 30 Classes – 12 months

As spots open up in the class, you will automatically get added to class and notified by email. It’s important to note that you can be added to the class right up until it starts, so keep an eye on your email! If you sign up for the waitlist, your reservation will be treated the same as if you were to register for the class. If you aren’t able to make it to class and don’t cancel your reservation, we expect to see you! If you’re placed into the class from the waitlist more than 1 hour prior to the class and do not attend, you will receive a no-show fee or loss of credit. If you make it into the class from the waitlist less than 1 hour prior to the start of class and cannot make it, you will not be charged.

To book our livestream Sculpt classes, you must visit our website via desktop, and purchase a single livestream credit or a 5-pack of livestream credits. If you are a member, the $5 single livestream credit will zero out in your cart. You can then book into our livestream classes using that credit. Our single livestream credit expires after 60 days, and the 5-pack expires after 120 days.

While we’d never advise skipping school – or in this case, Class – we get that life happens. If you are no longer able to make your reservation, you can cancel any class online or by calling our studio up to 12 hours in advance without penalty. If you cancel within the 12-hour cancellation window, you will lose that class credit and monthly members will be charged a $25 late cancel fee.

There is no admittance to class 4 minutes after start time for your safety and to prevent disruption to clients + instructors. We recommend arriving at least 5 minutes prior to class beginning.

West Village: you can either park on the street or in the garage directly to the left of our studio doors. Preston Center: there is parking throughout the complex, but be sure to arrive early as it fills up quickly [particularly over the lunch hour].

We have lockers for storing your stuff along with full-service restrooms with amenities where you can shower and change post-class. Complementary sweat and shower towels are provided as well as shower + hygiene essentials [shampoo, body wash, conditioner, hair dryers, & hot tools].

Memberships can be frozen in 1 month increments up to 3 months out of the year. We require at minimum 24 hour notice in order to process a membership freeze. Once a membership charge has been processed, it is unable to be refunded and will be frozen for the requested dates. Email [email protected] to freeze your membership.

We require at minimum 24 hour notice in order to process a membership cancellation. Once a membership charge has been processed, it is unable to be refunded and will be cancelled prior to the next billing cycle. Email [email protected] to cancel.

Yes! Please email [email protected] to inquire about corporate membership pricing.

Yes! You can book a guest in several ways. If you already have a membership, you are not able to utilize/transfer one of your credits for a guest pass — you must purchase a single class credit to book your guest in. The only exception here is our Diamond membership, which comes with 12 guest passes for use throughout the yearlong membership. If you have any of our class packages, you ARE able to use your credits towards guest reservations.

You must be 14 years or older to participate in a Class Studios class. If you are under 18 years of age, we require your legal parent or guardian to sign a consent form in-studio prior to class participation. A minor consent form will be available upon request.

To reserve a guest spot: 1. Log in to your account. 2. Purchase a single class credit ($36) if you haven’t already. 3. Go to the class you want your guest to attend & choose your spot. 4. Check the box that says “Guest Reservation.” 5. Enter your guest’s email address. 6. Hit Reserve to confirm the booking! Make sure your guest’s email is entered correctly so they receive class confirmation and studio info!

We recommend our $49 Intro Special if your guest is based in Dallas or plans to take 2+ classes within 14 days. It’s a better value than purchasing a one-time $36 credit — and gives them time to really try us out.

Memberships: Cannot be used to reserve a guest spot. (Diamond Memberships are the exception with 12 guest passes per year.) Class Packs (5, 10, 20, 30, or 50): Yes! You can use your class pack credits to book a guest, following the same steps listed above. You don’t need to purchase an additional credit.

ClassPass operates as a third-party booking platform. If your guest uses ClassPass, they have two options: 1. Book themselves directly through ClassPass, using their own ClassPass account. 2. You can book them as a guest on our website by purchasing a $36 credit or using Class Pack credits.